Help Centre · AI Replies
Messages that need you
Messages Orbit8 can’t answer are saved under Needs attention for you to reply in Instagram.
What lands here
Anything Orbit8 can’t answer from what you’ve told it, like a collab or a custom order, is saved in your Inbox under Needs attention, and you get an alert.
Each one shows why, for example Not enough info, English only, Your boundary, Has an attachment or Unusual request.
What to do
Reply in Instagram, then mark it handled in Orbit8. Orbit8 doesn’t send these replies for you.
Often the same question keeps coming up. Add the answer to your Knowledge Base and Orbit8 can answer it next time.
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Still stuck? Ask us.
Sign in to chat with Orbit8 support. It answers from these articles, any time. Or email the team and a person will reply.